Our Shipping Policy: Delivering Your Vision

We are committed to getting your carefully selected materials to you efficiently and securely, no matter where your project is located (serving our global community, excluding Asia and certain remote regions).

Order Processing & Timeline

  • Order Processing: All orders are processed within 1-2 business days of payment confirmation.
  • Shipping Confirmation: You will receive a tracking number via email once your order ships.

Shipping Methods & Delivery Estimates

We offer two reliable shipping options to balance speed and cost:

  1. Standard Shipping
    • Carrier: DHL or FedEx
    • Cost: A flat rate of $12.95 USD.
    • Delivery Time: 10-15 business days after shipment.
    • Ideal for: Faster delivery of essential project components.
  2. Free Shipping
    • Carrier: EMS
    • Cost: FREE on all orders over $50 USD.
    • Delivery Time: 15-25 business days after shipment.
    • Ideal for: Larger orders where budget is a priority.

Please note that delivery times are estimates and may be affected by customs clearance and local postal services.

Our Returns & Exchanges Policy: Built on Trust

We understand that even the most detailed plans may need adjustment. Our policy is designed to be as transparent and reliable as the materials we sell.

Eligibility & Timeframe

We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible:

  • The item must be in its original, unused, and uninstalled condition.
  • All original packaging, labels, tags, manuals, and hardware must be intact and included.
  • The item must not be part of our non-returnable list (see below).

Non-Returnable Items

To ensure the safety and quality standards for our entire community, the following items, due to their customized or consumable nature, cannot be returned or exchanged:

  • Cut-to-Size or Custom-Trimmed Products: Any Molding & Millwork, Ceiling Tiles, or Building Materials that have been cut, trimmed, or altered to specific customer dimensions.
  • Opened or Used Hardware Kits: Door Hardware & Components or Barn & Hanging Door Hardware where seals are broken, parts are missing, or installation has been attempted.
  • Final Sale Items: Clearly marked as such on the product page.

This policy reflects our commitment to providing you with pristine, uncompromised materials for your visionary projects.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our support team at [email protected] with your order number and details. Please use the template provided below to ensure a swift process.
  2. Receive Authorization & Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed packaging/shipping instructions. Returns sent without an RMA will not be accepted.
  3. Package with Care: Securely repackage the item in its original packaging, including all accessories and documentation. Place the RMA number clearly on the outside of the box. We recommend insuring your shipment.
  4. Ship the Item: Send the package to our fulfillment center at:

    ZORO Materials Sale – Returns
    207 Maple Hill Road
    Shaftsbury, US 05262
  5. Inspection & Processing: Upon receipt, our team will inspect the item (within 3-5 business days). Once approved, we will promptly process your refund or initiate your exchange.

Return/Exchange Request Email Template

Please copy and paste the following into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ZORO Materials Sale Team,

I would like to request a [Return / Exchange] for my order.

Order Number: [Please Insert]
Product Name(s): [e.g., Barn Door Hardware Set, Crown Molding]
Reason for Request: [Please provide details]

I confirm that the item(s) are in original, unused condition with all packaging and materials intact.

Please provide the RMA number and return instructions.

Thank you,
[Your Full Name]
[Your Phone Number Associated with the Order]

Refunds & Credits

We handle your refunds with the same security applied to your payments via Visa, MasterCard, JCB, or PayPal.

  • Timing: Refunds are issued to your original payment method within 7-10 business days after we approve the return.
  • Amount: You will receive a refund for the item’s purchase price. Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
  • Exchange Shipping: For approved exchanges, we will cover the standard shipping cost to send the replacement item to you.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Photos of the issue are greatly appreciated to help us maintain our high quality standards.

Need Assistance?

Our dedicated support team, serving Practical Visionaries worldwide, is here to ensure your experience is smooth and assured.

Email: [email protected]

Mail: ZORO Materials Sale, 207 Maple Hill Road, Shaftsbury, US 05262

We aim to respond to all inquiries within 2 business days.

Last Updated: October 2023

© 2023 ZORO Materials Sale. All rights reserved.

Where quality craftsmanship meets curated style, and every transaction is built on trust.