Privacy Policy

Our Privacy Philosophy

Mirroring our product curation approach, our privacy practices are designed to be transparent, reliable, and respectful of your rights. We believe that your experience with us should be built on confidence—from selecting elegant Wall Coverings to completing your secure payment. We are committed to protecting your privacy with the same diligence we apply to selecting our Building Materials and Door Hardware & Components.

Information We Collect

To provide you with a seamless shopping experience and exceptional service, we collect several types of information:

Information You Provide Directly

• Contact Details: Name, email address, phone number, and shipping/billing address when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment gateway) or PayPal account information. We do not store complete payment details on our servers.
• Project Information: Details you share about your projects, preferences, or inquiries related to our Building Materials, Ceiling Tiles, or Molding & Millwork.
• Communication Records: Correspondence with our support team via email or other channels.

Information Collected Automatically

• Device and Browser Data: IP address, browser type, device type, and operating system.
• Usage Information: Pages visited, time spent on site, products viewed, and navigation patterns.
• Location Data: General geographic location (country/region level) to provide appropriate shipping options and product availability.

Information from Third Parties

• Payment Processors: Confirmation of transaction status from PayPal, Visa, MasterCard, or JCB.
• Shipping Partners: Delivery confirmation and tracking information.
• Marketing Partners: Aggregated demographic information (where permitted by law).

How We Use Your Information

We use your information with the same precision we apply to crafting your checkout experience—thoughtfully and purposefully:

1. Order Fulfillment: To process and deliver your purchases of Barn & Hanging Door Hardware, Building Materials, Ceiling Tiles, and other products.
2. Customer Service: To respond to your inquiries, provide support, and address any issues with your order or account.
3. Personalized Experience: To recommend products such as Wall Coverings or Door Hardware & Components that align with your interests and previous purchases.
4. Website Improvement: To enhance our website functionality, user interface, and overall shopping experience.
5. Security: To protect against fraud, unauthorized transactions, and other security risks.
6. Communication: To send order confirmations, shipping updates, and (with your consent) information about new products, promotions, or design inspiration.
7. Legal Compliance: To meet our legal obligations and enforce our terms and conditions.

Data Sharing and Disclosure

We treat your data with the same care we apply to packaging your delicate Molding & Millwork shipments. We do not sell your personal information. We may share your data in these limited circumstances:

Service Providers

Trusted partners who assist in our operations:

• Payment Processors: PayPal, Visa, MasterCard, and JCB to complete transactions.
• Shipping Carriers: To deliver your orders to your doorstep.
• IT and Security Providers: To maintain our website and protect your data.
• Marketing Platforms: To communicate with you (only with your explicit consent).

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ZORO Materials Sale, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate privacy safeguards.

Data Storage and Security

We protect your financial data with the same diligence we apply to selecting our products. Our security measures include:

• Advanced Encryption: We use industry-standard SSL encryption to protect data in transit.
• Secure Payment Processing: We never store complete payment card details on our servers. All payments are processed through PCI-DSS compliant gateways.
• Access Controls: Strict internal access controls limit employee access to your personal information.
• Regular Security Assessments: We regularly evaluate and update our security practices.
• Data Retention: We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

While we implement robust security measures, no system is completely immune to risks. We encourage you to use strong passwords and protect your login credentials.

Your Rights and Choices

As a valued member of our community of Style-Conscious Individuals and Practical Visionaries, you have certain rights regarding your personal information:

• Access and Correction: You may access and update your account information at any time.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
• Marketing Preferences: You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
• Cookie Controls: You may manage cookie preferences through your browser settings (see below).
• Objection and Restriction: You may object to or request restriction of certain processing activities.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, in accordance with applicable laws.

Cookies and Tracking Technologies

Like the careful selection of Ceilings and Wall Coverings that complete a space, we use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout.
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and product discovery.
• Functional Cookies: Remember your preferences (like language or region) to personalize your experience.
• Targeting/Advertising Cookies: Used to show relevant advertisements for products like Building Materials or Door Hardware on other websites (only with your consent).

Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling certain cookies may affect your ability to use some features of our website, such as the shopping cart or secure payment process.

We may also use web beacons, pixels, and similar technologies to track engagement with our emails and website, helping us measure the effectiveness of our communications.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party sites, such as design inspiration resources or manufacturer information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when visiting them.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. The “Last Updated” date at the bottom of this page will indicate when revisions were made. We encourage you to review this policy periodically to stay informed about how we protect your information.