Welcome to the ZORO Materials Sale FAQ. We’ve crafted this guide for our community of Practical Visionaries and Style-Conscious Individuals who value both quality craftsmanship and curated style. Whether you’re sourcing durable Building Materials for a renovation or seeking elegant finishes to elevate your space, find your answers below.

Quick Insight: At ZORO, we bridge global reach with a personal touch, offering meticulously selected products—from functional Barn & Hanging Door Hardware to aesthetic Wall Coverings—paired with transparent, reliable global delivery.

📦 Ordering & Product Information

What products do you specialize in?
We curate a blend of functional building essentials and style-defining elements. Our core categories include:
Barn & Hanging Door Hardware Building Materials Ceiling Tiles & Ceilings Door Hardware & Components Molding & Millwork Wall Coverings
Each product is selected for its durability, style, and ability to Elevate the Everyday, serving both renovation projects and personal aesthetic upgrades.
How do I ensure I’m choosing the right product for my project?
Our product descriptions detail specifications, materials, and intended use. For the Practical Visionary, we recommend reviewing dimensions, material composition (e.g., solid wood molding vs. composite), and installation notes. For Style-Conscious selections like Wall Coverings, consider samples or swatches if available. When in doubt, contact our support with your project details.

🌍 Shipping & Delivery

Where do you ship from, and what are the delivery timelines?
All orders are carefully prepared and dispatched from our warehouse at 207 Maple Hill Road, Shaftsbury, US 05262.
  • Standard Shipping (DHL/FedEx): $12.95. Processed in 1-2 business days, delivered in 10-15 business days after dispatch. Ideal for balanced speed and value.
  • Free Shipping (EMS on orders over $50): Processed in 1-2 business days, delivered in 15-25 business days after dispatch. Our commitment to Accessible Elegance.
Do you ship to my country?
We proudly offer global delivery to most countries. However, service to some remote regions and parts of Asia may be limited. If you have concerns about your address, please contact us at [email protected] before ordering.
Are customs and import duties included?
No. For international orders, any applicable customs fees, import duties, or taxes are the responsibility of the recipient. These charges are not included in our product prices or shipping costs. We recommend checking with your local customs office for estimates.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package’s journey from our warehouse to your doorstep.

💳 Payment & Pricing

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are secured to ensure your financial data is protected.
Is there a minimum order value for free shipping?
Yes. Free shipping via EMS is automatically applied to all orders with a subtotal of $50 or more. For orders under $50, the Standard Shipping fee of $12.95 applies.

↩️ Returns & Refunds

What is your return policy?
We stand by the quality of our curated products. If any item does not meet your expectations, you may initiate a return within 15 days of receiving your order. Items must be in original, unused condition with all packaging. Please visit our dedicated Returns & Refunds page for full details, instructions, and to start the process.
Who covers the return shipping cost?
Unless the return is due to an error on our part (e.g., wrong item shipped), return shipping costs are the responsibility of the customer. We recommend using a trackable service for your return shipment.

🔐 Account & Support

How do I contact customer support?
Our dedicated team is here to assist the Practical Visionary and Style-Conscious Individual alike. For questions on shipping, orders, or product advice, reach us at:
Email: [email protected]
We aim to respond within 1-2 business days.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track order history, save preferences, and enjoy a faster checkout experience for future projects.
Our Promise to You: Just as we meticulously select every piece of Molding, Millwork, and Wall Coverings, we apply the same care to packaging and delivering your order—ensuring it arrives safely, reliably, and ready to bring your vision to life.

Thank you for choosing ZORO Materials Sale.
– The ZORO Team
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